August 12th, 2008Enhance Your Customer Satisfaction
Since 1997, Vecommerce becomes leader in voice self-service, speaker verification and natural language speech recognition (NLSR). Vecommerce is an ideal partner for business which used automatic voice recognition in its operational. They can be various field such as Link Market Services, Pizza Hut, TelstraClear, Youbet.com, New Zealand Ministry of Social Development, Tabcorp and many other company that currently have taken advantage from their service.
Vecommerce has released IVR Software, the powerful application of speech recognition software. One of their latest development are voice biometrics authentication that can improve the customer satisfaction level of their client such as customer service, privacy and security.
Their system works with minimize the long hold time when waiting to speak to a call center agent so it can save the time of customer spend in the phone. The customers don’t need to push the button menus, instead the system will recognize them. The customers then can say what they want the same way they will speak to call canter agent.
